Withdrawal from the contract
Goods can be returned within two weeks without giving reasons if they bear no signs of use.
If you are a so-called privileged buyer, that is:
A) a consumer
or
B) an individual for whom the contract you have concluded with us is directly related to your business,
but is not of a professional nature for you
- as a rule, you have the right to withdraw from a contract concluded at a distance.
You may withdraw from the contract by submitting to us a statement of withdrawal from the contract,
e.g. by e-mail sent to: cookielookie.shop@gmail.com.
You can withdraw from the contract within 14 days.
The 14-day withdrawal period begins:
● for a contract in which we deliver the goods, being obliged to transfer their ownership - from the
taking of possession of the goods by you or a third party other than the carrier designated by you, and
in the case of a contract that includes multiple goods that are delivered separately, in batches or in
parts - from the taking of possession of the last good, its batch or part;
● for digital content - from the date of conclusion of the contract.
To meet the deadline it is sufficient to send the statement before its expiration.
Return the returned goods to us immediately to the address: 44-240 Żory, Skotnica 1, but no later
than within 14 days from the day on which you have withdrawn from the contract.
We will return the payments made by you immediately according to the rules indicated in the Rules of
the store, but no later than within 14 days from the day we receive your statement of withdrawal from
the contract.
If we have not offered to collect the goods from you ourselves - we may withhold reimbursement of
the payment received from you until we receive the goods back or you provide proof of their return -
whichever event occurs first.
Remember that you do not have the right to withdraw from a contract concluded at a distance, among
other things, with regard to the contract:
● in which the subject of performance is a non-refabricated good, produced to your specifications or
serving your individualized needs;
● in which the subject of the performance is goods that are perishable or have a short shelf life;
● in which the subject of performance is goods delivered in sealed packaging that cannot be returned
after opening for health or hygiene reasons, if the packaging has been opened after delivery;
● in which the subject of performance is sound or visual recordings or computer programs delivered in
sealed packaging, if the packaging has been opened after delivery;
● for the supply of digital content that is not delivered on a tangible medium, for which you are obliged
to pay the price, if all of the following conditions are met:
● we have initiated the provision with your express and prior consent,
● you were informed by us before the performance started that after the performance you will lose
your right to withdraw from the contract, and you acknowledged this,
● we have provided you with a lawful confirmation of the conclusion of the distance contract, including
information about the above-mentioned consent, on a durable medium within a reasonable time after
the conclusion of the contract, at the latest before the beginning of the service.
For detailed information on withdrawal from the contract, please refer to our Store terms and
conditions.
Complaints
The following content applies to the so-called privileged buyer. If you are not one, take a look at our
Store terms and conditions for detailed information on complaints.
In case we improperly implement the contract concluded with you, you have the right to file a
complaint - preferably to the e-mail address: cookielookie.shop@gmail.com or by mail to 44-240 Zory,
Skotnica
GOODS
As a rule, we are liable for the lack of conformity of the goods with the contract, existing at the time of
delivery and revealed within two years from that time.
Based on the provisions of the Consumer Rights Act, you may in such a situation demand:
(a) replacement of the goods
or
(b) repair of the goods.
In some cases you may also:
(a) withdraw from the contract
or
b) make a statement on price reduction
- details in this regard can be found in our Store terms and conditions.
DIGITAL CONTENT
We are liable for the non-conformity of the digital content with the contract that existed at the time of
delivery and became apparent within two years from that time.
If the digital content is not in conformity with the contract, you can demand:
(a) to bring it into conformity with the contract,
and in some cases make a declaration for:
(b) a price reduction
or
(c) withdraw from the contract.
For detailed rules on complaints, see our Store terms and conditions.
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